I have used Lyca for the past 19 months & have not been totally satisfied but today is my last day as I have had enough of their lack of customer care & support. My bundle had run out so I phoned to ask to put a new bundle on my phone and I was given a code to do manually so I went ahead & put my bundle code in only to find out the following day that my bundle had not been activated & that I had used £20 in less than 24hrs & when I phoned customer care I was not only shouted at but also not able to get a reasonable response or reason for why this had happened but told to check the terms & conditions, this has got to be the worst customer services I have ever had the misfortune to deal with not only in 5je past has it taken up to 47mins to get through but then to be cut off & wait over 30mins again I have yet to be satisfied with any customer services & this time I have had enough I would rather the horrendous job of changing my number & network provider than have the experience & expense of dealing with another inadequate customer advisor. Good bye lyca.