I ordered a new sim with a monthly plan £8 bundle that I paid for online on 8/8/18. I received the new SIM card 11/08/18 In the instructions that came with the SIM card it states I should of received a Unique PIN, but I didn't received any PIN. I never even received an email confirming my payment of £8 but the money has been taken out of my bank account. I called lyca on 11/8/18 and spoke to a gentleman who said I would receive another email with my Unique PIN within 24 hours, but still I haven't received anything?! I am unable to make calls or texts and it is vital this is sorted as soon as possible as I have 2 young children and need to be able to make calls/texts. Especially when I have paid for a service I can't even use?! I have emailed them and they are not getting back to me to resolve the issue. I will not top up the sim either as the £8 bundle I bought entitles me to unlimited calls and texts. I emailed lyca yesterday quoting my call reference and all I've had is a txt saying they will respond as soon as possible? What do I do?! Poor service from lyca. Very unhappy customer