I had a a Lyca sim card that was used by my sister from India when she came last year. She came back to visit the UK this year so i paid £15 for a bundle of min, texts and data. She could not use the SIM as it had been inactive for 120 days so bought a different SIM with another network. I asked Lyca to refund my £15 as i was unable to use the bundle. They gave me a ref number and said I'd get refund in 2 days. Needless to say i didn't get the refund. After that i called them 6 further times and each time given assurance that i would get the refund. Each time i had to call them they never called me despite assurances. Finally today i was told that they couldn't refund as the 30 day validity of the bundle had expired!! This is atrocious customer service and I'm never gonna use this company again as they simply lie to customers about giving refund.