I ordered a Dimplex electric stove which on arrival looked as though it had been 12 rounds with Mike Tyson. I am still working on the area the stove will be situated, but I thought I should unpack it to check it works before setting it aside. While opening the box I found signs that the contents had been removed at least once before. Once unpacked, plugged in and switched on, something wasn't right. After closer inspection, the mirrored panel had come completely out of it's brackets. I thought to myself that someone has probably had this before me and if I send it back it will only get sent to someone else. I therefore spent about 30mins opening up the top and resetting the panel before testing it and securely closing it again. Rather a shame for a £160 purchase. Hopefully I won't experience any technical difficulties as a result next winter.