Lucy and the team are amazing and go above and beyond to help you. I recently ordered a bracelet online that went out of stock, it was a gift for a friend who wanted the same one I had. Lucy called me to explain and then actually went to the supplier to source new stock. Not only that, the bracelet arrived beautifully gift wrapped and when my friend opened it, there was a pair of earrings included, which the note said was to thank me for my patience. No Lucy, thank you - you are amazing and hasten to add my friend loved it. Excellent quality on all clothing and accessories, my first port of call for myself and gifts.