The worst hotel and holiday provider I have ever encountered !!!!! My partner booked to go away to Edinburgh in December for my birthday he then 7 days before going broke his leg. He then had to get a plate and 8 screw's so we where unable to go up. The same day he went online and contacted the so called holiday provider and went through there cancelling policy, to which they did not reply. He then went though the whole process again and rang them multiple times regarding the situation. It ended up being three days before the company replied which they then stated it was to late to cancel. I have been emailing the company on and off since December it is now march, with the longest waiting time of 55 days for them to bother to reply to me. which they have now said we cannot have a refund or change the date of my birthday present. DON'T BOOK WITH THIS SO CALLED HOLIDAY COMPANY THEY SHOW NO "LOVE" TO ANY CUSTOMER !!!!