Love hoiladays took my booking for an all inclusive 5star hotel in Turkey. I specifically booked a beach front hotel and arranged to meet up with family from Germany who booked the same hotel. We choose this hotel because of its beachfront location. The booking was made was months in advance. Days before my husband and I were due to travel we got an email from you stating that our chosen hotel was over booked. We were relocated to another hotel out of town. Which I objected to. On arrival we were given a very small basement room in this other hotel, no balcony looking and looking directly into the staff quarters. The room was one star quality. I immediately contacted love hoiladays without much joy. Same old story nothing to do with us it's the hotel.....you took the booking...you took my money.........send an email and some photos to in resort management....they will respond in tweny four hours. Nothing . It cost me a fortune on phone calls; taxies to and from the beach; lunchs and stress. I paid over £1500 for an all inclusive hotel. I have paid a lot less for better service and hoiladays. You have been disgraceful as a service provider; and don't know the meaning of costumer service. I will never travel again with this company and intend to warn others of your disgraceful and selfish behaviour. Hope you go out of business soon.