Purchased a holiday package, stating that the hotel will have air conditioning, Spa/fitness facility, bar... but when we arrived we realized that not only that's not the case now, hotel has never had such facilities. Got in touch with customer services and explained the situation, to my surprise they did not believe me and asked me to check and see if air conditioning units are under maintenance... After wasting two days of my holiday chasing Loveholidays customer services, hours on the phone, online chat and sleeping in a room with a fan when temperature outside was 31 degrees, they asked me to get the hotel to send them an email and verify that they do not have these facilities. I did that and took photos of the room and hotel facilities and send it to them just to be offered a £50 compensation as the best that they can do. I was told that if I do not wish to accept the offer, there is nothing else they are willing to do and I can make a claim after I arrived home, If I decided to go down that path, they don't guarantee that I would be offered anything at all. After arriving home, going forwards and backward for a month with their team they decided the issue me a refund of £70 to my account without my agreement and told me not to call them regarding this matter again as this matter has been closed on their end and further correspondence essentially will be ignored, whilst they were still selling package holidays to the same hotel advertising the same facilities, even though they new that was not through. Only after I got in touch with ASA, they decided to change the advert. Shame on you Loveholidays. I will never use them again and certainly won't recommend them to anyone else unless you don't mind nasty surprises and holiday packages from hell.