ref|: LOV3253881U We booked a much anticipated holiday after Covid in 2022 through loveholidays and spent over £5,000. I was unable to check in as Ryanair did not recognise my email address for check-in even though it was the same email address used to book the holiday with loveholidays. I called loveholidays customer service for assistance and got no response after waiting for 1 and a half hours and there was no response to the online bot. I had received no information that would have enabled me to check-in and so had to pay check-in costs at the airport. After many attempts, loveholidays refused to reimburse me as they said that they had sent an email about online check-in to me. This had never been received and I had to take loveholidays to county court in Warwick where the judge found that loveholidays had breached their contract and loveholidays were instructed to reimburse my check-in costs. Loveholidays bullied and intimidated me during the legal process and implied that I'd have to pay hefty court costs if I lost which was not the case as it was a small claims court. I foundthe whole court process incredibly stressful and time-consuming but I needed to do it for other people who might not be able to stand up to companies like loveholidays who treat their customers like this. I wouldn't travel with loveholidays again even if I was given a free holiday.