I paid extra for a personal courier service- yet the courier that came to collect my phone Akos Kis- was rude, dismissive and highly unprofessional towards all staff, loading bay and myself. He went to the back of the building, even though I was meeting him at the front. Then refused to come into the building to collect the phone. Even after reception calmly agreed for him to come up and collect the phone, his behaviour was atrocious. He was threatening towards staff and has since been banned from our building. He has further taken a pass from loading bay and not returned it. I will not be using this service again. The courier who dropped off my phone was perfect, yet too much trouble has been caused and reputation ruined from that courier.