The website was very easy to use. I thought I had ordered my machine but there was a last button to press pay on the sage pay website that I'd missed. A few hours later I got an email saying the order was still waiting for me which was nice because I would have been waiting for a machine that would have never arrived. The machine was delivered next day for free. I was being kept up to date on parcel tracking frequently which is great, especially with an not so cheap order. The machine was also cheaper here than any other retailer. Overall super happy with the service from Lords and would definitely order here again.