On 22 Sept 2022 we could not get to Birmingham airport on time due to chaos on the motorway. We had to return home and lost our entire holiday. We contacted Looking4Parking via special delivery letter to Birmingham. They replied saying they would cancel our booking for the return parking and refund the amount. After not receiving anything I contacted this company by letter - 3 times - and by email. The email reply from them was terse saying they did not accept cancellations by email, letter or phone! How else could one cancel!!! I never received any replies to my many letters to their head office. Needless to say they added a very sour note to our long awaited and missed holiday and of course all our friends and family know about this experience and are frequent air travellers.