Recently looking for SUV,local to VW Guildford,enquired about Tiguan,asked sales guy to send through finance quote,he didn’t,left message to remind him,still didn’t. Tried Camberley Audi regarding Q5,sales guy sent video saying car I was interested in was awaiting preparation,heard no more.Sales manager rang me to see if he could help,arranged test drive for weekend,checked Audi website before making journey,car had sold,nobody told me.Rang to check,receptionist apologised would get sales manager to ring,never did. I have owned 5 Audi’s and a Vw in last 13 years never dealt with lookers,now I remember why.