My experience with Lookers Edinburgh branch was absolutely horrendous. Booked a test drive and travelled through to Edinburgh only to find the car was not fit to be driven. Upon my arrival and prior to laying eyes on the vehicle, finance was the first thing discussed despite me having advised I was not interested in this. This seemed rather odd but appears to have been a delaying tactic. I was then left waiting for a further half hour before being advised the car was now on the forecourt however, the maximum speed it could be driven at was 50mph as it had 2 space saver wheels on the passenger side due to work being done on the alloys! The car had not been valeted so was filthy inside and out with the engine covered in dust and debris and therefore not presented in an acceptable condition for sale and certainly not fit to test drive. I was offered a test drive in another audi to get a feel of how it handles which I accepted as I did not want my journey through to Edinburgh to be a complete waste of time. I was then given an insulting trade in offer should I still wish to purchase this car. You’d think the Manager would have come to explain why the car was not prepared for the booked test drive and perhaps offer to bring the car to my home to test drive at a suitable time due to the inconvenience caused but no, the manager was nowhere to be seen. This whole experience put me totally off the car which was probably just as well as it was removed from their site a day later! I’m now counting my blessings I did not test drive it. I made a complaint to Lookers emphasising it was concerning as best that the car was suddenly removed from their site suggesting a serious issue with it as there is absolutely no way on this earth it had sold already, especially in the unpresentable condition it was in. Their reply did not comment on this. It simply apologised and stated Lookers Edinburgh Audi will investigate the issues I raised and contact me to discuss. So, you make a formal complaint and the branch you are complaining about investigates itself – what a joke!! Needless to say, I will have no further dealings with Lookers.