Asked for certain work to be completed. This was not added to the job sheet. Instead I was told I had over £2000 worth of work needing done URGENTLY. Moreover, they offered me credit to pay for it. MOst of the urgent work had already been done at another garage but, because it didn't appear on Audi's computer, it didnt exist. After refusing the extra work i was not treated as nicely as before. Instead I was phoned to pick up my car with about 25 minutes to get to the garage through rush hour traffic in Glasgow. May be my imagination but felt i was being punished for my non compliance. From 10am to 6pm to change my oil seems a bit excessive. To add insult to injury they hadn't even extinguished the service light on the dash. They even tried to wriggle out of that one too. Never again. Not the first problem Ive had with them over the years but they never change.