Joined three weeks before my renewal was due with my original energy supplier and was told I would be switched no problem ….then got an email to say there was an error in the switch and they would be in touch ….I contacted them after hearing nothing then I was told the switch would be restarted and I would hear in 24 hours….three days later had to contact again ….first person did not seem to know what they were doing and cut me off the second person told me there was a technical fault and constantly spoke over me and said nothing could be done do I want to cancel so I have…. after spending hours getting through and being told it would be another week before they would try again I ran out of time and had to renew with my original supplier…..I was recommending to everyone I knew that it seemed great at the start but now told everyone to avoid