I had great trouble finding a specific Smeg oven with matching microwave and extract hood in silver glass that was out of stock everywhere or waiting for a new version to arrive. I must have rang 12 stockists who could not help. I could not get much sense or indeed help from Smeg customer service either. But when I contacted Long Eaton, Terry was extremely helpful he tracked down the models found when they were arriving from Italy and double checked with the Smeg rep they all matched which was not clear from Smegs website. All products arrived earlier than expected and are perfect, so very pleased with service as well as price