What could easily have been a five star review for Long Eaton Appliances (LEA) is now only a three star review. We have been dealing with LEA via email and telephone but failing to get our issue resolved, we have decided to leave this review. Whilst this is a small matter, it should have been one which could have been easily resolved or which we could have been kept informed about. Cooker ordered August 2020, staff very polite, efficient and informed. Delivery and fitting was booked for November 2020 and whilst we did have to chase this up as the date had arrived and we had not received any contact from them, it was delivered and fitted a week later in November. It was done very efficiently and the old cooker was also disconnected and taken away. All work was completed in a very safe manner. One hiccup was that the fittings to secure the base plinth were missing (potential trip hazard if not secured, so currently it is not used). After been shown how to fit the plinth, it was agreed the fittings could be sent to us as I would be happy to fit the plinth, along with the gas installation/disconnection paperwork which was being dealt with at their offices. After several emails, phone calls and two appointments suggested by LEA which have not been met, we are still without the fittings or paperwork. We were given a reason for the first missed appointment but have heard nothing as yet regarding the latest date, 6th January 2021 or had any other contact from them. For ease and speed, we had also agreed to accept their offer of receiving the fittings from their showroom model. Whilst up to the delivery and installation LEA provided a great service, it is dissappointing that our experience dealing with this company is ending on a sour note. We hope our issue will soon be resolved.