There were some hiccups in the booking process (their payment form kept timing out and had to be manually regenerated), but the staff were patient and did their best to help. The apartment in Aldgate is ok--the sofa (a pull-out) is terribly uncomfortable for sitting. But the flat was clean and things in basic working order. When the temps outside rose, a fan was provided, which was appreciated. One of the lifts broke down, and remained out of order for the last two weeks of my stay. One working lift was insufficient to service the entire tower, and I had to walk down 8 floors every day because the one working lift was always full.