The booking process was reasonable, prompt responses to our enquiries (allowing for the time difference in Australia). Our apartment at Gerrard Place is a good central location for us and has been a good base for us to explore London. It appears modernised as per the images on the website. We arrived 2 hours prior to check in hoping to store our luggage. The cleaner and her supervisor were here when we arrived. The supervisor was very friendly and welcoming, allowing us to leave our luggage in the apartment whilst we explored the area. We reported a broken shower fixture on the first evening of our stay and the issue was repaired the next day which was pleasing. We would have found it helpful to have some local information/recommendations (restaurants, supermarkets etc) and instructions for how to use appliances in the apartment or available via email. As the apartment is not serviced during our 7 night stay more than 2 x towels and 1 x bath mat would have been appreciated. Overall we considered the apartment good value.