We were supposed to be met inside terminal. However on arrival we received message driver was waiting outside in car park. We had to make our own way to car park. When we got to car park he was not there. We sent a message. We had to ring him to find out where he was. This was an expense to us. He told us he was parked in the car park. When we went to where he said he was, he wasn’t there. We rang him again. He eventually turned up. This probably lost us about half an hour getting into London when we hit peak hour plus the expense of phone calls to him. He kept saying wasn’t it better to meet in the car park rather than at Arrivals inside the terminal. Well, it wasn’t. In fact, we lost time and it cost us money to keep contacting him to find out where he was.