Waited but noone there so husband phoned the company. The man on the end of the phone said there was no booking and did we have the right company. That was after telling him the name and booking reference number. Was told there was no booking made, despite us having a pece of paper saying it was booked successfully. Eventually the man said that my booking had been cancelled. He couldn't say when or by whom! Not good enough. The saving grace was the driver, Alan, they sent to collect us was brilliant - c credit to your company. Now I do not believe for one minute that the booking was cancelled, I believe it was simply overlooked as it was made back in November. I abhore liars and would rather have been told the truth as I know everybody makes mistakes, but to have to spend 15 minutes on the phone going through stuff, to be told first there was no booking made and then it was cancelled, after travelling for 21 hours was frustrating, to say the least.