The driver was meant to meet my boss at 9.50 at the Arrivals Gate, instead I get a call at 10.18 saying he is still driving round and will not stop until his office tells him too. I have told him and the head office to pick him up at the arrivals gate, it is also shown below under meeting your driver. I paid on the website and he was suggesting my boss also pay in cash which will be a double payment. I have said to both the driver and the office several times, do not charge the passenger anything, if the payment from the website hasn’t gone through call me and I will pay by card. Do NOT charge Steven! The driver was still in the car park at 10.47 even though he and the head office agreed he would get out with a sign with Steven’s name on. Instead Steven has had to run around looking for him. This has been so unprofessional and an unnecessary stress on an already extremely stressful morning. How hard was it for him to park, get out of the car and meet him? I don’t see why we should even have to pay the £72 for this service, it is appalling!