I have to say that the mortgage advisor from L&C was great. We had some credit issues and the advisor was well informed, talked me through everything we will need to provide and reviewed our credit files to see if we can get a mortgage. He responded quickly to emails and always returned my calls. As you can imagine, there are always a lot of questions on the way. Once we had the recommendation, we were handed over to a case worker to help us through the mortgage application. Unfortunately, from then on the process became very long and painful. The case worker was not responding to our calls. Email responses were delayed, vague and mostly not actually answering our questions. The mortgage company's processing times were nearly two months, but nobody told us that at the start, L&C case worker made many mistakes on the way, not passing on some of our paperwork, which was delaying the process. It was very stressful, as at one point, we nearly lost the property. The whole process took 3 months and I would not put myself through it again. I have to say that I would approach L&C for advice but not apply for a mortgage through them again.