I have used London & Country mortgages on previous occasions and have found them to be good with good service however on this occasion my first dealings with an adviser named Louise was very good, but then i was given a case manager named David to deal with and his service was very poor, I could not get hold of him most of the time, and as a customer I found I was spending time chasing him trying to make contact and phoning to clarify things associated with my mortgage application. I usually made contact with him but only after tracking him down through Louise, the company would have received a much better review from myself if I did not have to have a case manager.