Paid for 2 items. The branded pens were good, no problems there. The branded tote bags printed text in red instead of pink and the actual bag was not in the colour we wanted. We wanted a Pantone matched yellow and it wasn't communicated properly that our request isn't possible until after we received the product. I am still waiting to hear about possible refund but all communications have gone quiet and my emails remain unanswered. Not a good service overall in terms of delivery and comms. Used you guys in the past and it was such a good service, so disappointed this time.