I am very disappointed and upset with how I have been treated by this company. I had a problem with my alarm system. I called one of their engineers because my alarm system was due for a service and I needed additional work done. It hadn’t been working properly since early November 2019. The engineer arrived on time. At first everything seemed fine. But as time went on he became rude. And when I asked questions he was very abrupt and just seemed as if he wanted to leave. He didn’t carry out the service. He replaced a few batteries for the PIR devices. He didn’t even do a walk test to check everything was working. I have looked online to see what a service involves so I know he didn’t do one. I paid £228 for everything! Almost as much as I paid to have the system installed the year before. I called the engineer to tell him the alarm wasn’t working and my concerns. He didn’t respond or answer my messages. Two weeks went by. At this point I decided to call Lockrite directly. I was told that the manager would contact me. I waited... and waited. And I am still waiting. I also sent emails and didn’t get a response. The first time I spoke to customer services I was told the emails hadn’t arrived. So I resent them. The next time I spoke to the receptionist I was told they were working from home. What this has to do with anything I don’t know. I had asked Lockrite to send another engineer to come and fix the problem. I have been very patient. I even called Yale who were very helpful and advised me to call Lockrite. According to the Consumer Rights Act 2015, As a consumer I have got rights. The right to be treated fairly. The right to have work done to acceptable standards. And if the work isn’t done to acceptable standards for the company to put this right. Or to receive a refund. Hopefully after this review I’ll hear from them. System Job ID 889382