We decided to use Novello Surveyors because it had appeared they were local [but apparently are not] and seemed to have good reviews. The lady surveyor was punctual, efficient and polite. However, it was too windy to fly the drone to inspect the valley gutters which I had highlighted as the prime reason for the survey. Consequently, the drone was flown a couple of days later without my presence. The photos submitted a week thereafter were of such low resolution that you could not enlarge them sufficiently to see detail clearly so a waste of time and money. black mark. in this age of drones of amateur construction in Ukraine which can pinpoint anything frankly this was not good enough. We had approached six surveyor companies. All included in their report samples evaluation of the costs involved in rectifying defects. Not Novello. They sheltered behind pages of small print and wanted to charge extra. this was disappointing and frustrating. The result is that at 80 years of age, I have to clamber out of a skylight, slide down 9 ft of roof into a valley gutter and carry out an inspection of the valleys personally. Risky and irritating.