Phoned the surveyors on Monday Morning to arrange a Survey and was told we had to pay up front over the phone via card. Which my son did. It took numerous phone calls to find out when they were going to the house. Finally we were told Friday 23rd. The surveyor phoned the Vendor and was told NOT to go before 2.30 as she had an appointment - he turned up at 12.s0 and there was no one in. I then phoned the surveoyors and was told the next appointments were not until after the 3rd October so I told them to cancel and not to bother and please return the monies that they had taken from our Bank Account. We now have another surveyor who can go on Wednesday the 28th and does not need payment until after the Survey. He will send an Invoice which is more than you surveyor was doing !!!!!