The customer service that Caroline Smart provided me with from start to finish was simply exemplary and top class. She is an absolute credit to this organisation. It is the best customer service that I have ever received from any company; it was that good. Her approach was not only professional, diligent and efficient, she has a warm, friendly and understanding manner that just makes you feel at ease. I do not usually write reviews, but have not hesitated in doing so in this case as Caroline provided me with an exceptional level of service that warrants this review.