Bryony Davis and her colleagues Rebecca and Carly at Loan.co.uk have been nothing short of amazing. They helped me arrange a second mortgage loan and I only wished I had approached them alot earlier. The service they have given me was exceptional and I could not have asked for more. At no point during the application did I feel pressured, confused and worried. They made me feel completely at ease with the paperwork and the process. And more importantly they treated me like a person rather than another case application and were able to answer all my questions and queries. Even when Bryony was unavailable, Rebecca was completely up to date with my application and knew how far we had progressed. I never felt I had to chase up for updates as they always kept me updated via phone calls and email. Bryony was very very very understanding, patient, helpful, genuine, supportive and most importantly, honest during the whole process. Even when paperwork from 3rd parties was troublesome. Bryony made a point that she was available to assist and that I can always email her signed paperwork / documents outside office hours and during weekends. On some occasions I had to, even though I never want anyone to take work home, Bryony was quick to respond to these emails. I can not highly recommend Loan.co.uk enough. Was very fortunate to have Bryony look after my application, so Tip: Ask for Bryony.