I agree with the previous review in respect of Lauren Bermingham, but hers is a facilitating administrative role. The model is actually to hook you in via grand assertions about being whole-of-the-market brokers, but our experience suggests otherwise. It is pot luck who deals with you but if your case is anything other than vanilla, be prepared for big talk at the beginning followed by a long documentation gathering exercise (handed down to juniors) followed by a knock back and resulting in lots of soft searches against your credit profile! Oh and they will never give you their direct e-mail or direct phone number because, apparently, they can tell who you are from the client reference! Finally, they are too jumped up and arrogant to put their hands up and admit they have zero rapport with the lenders and are just winging it on the off-chance that they can make a commission. No regard for clients or long-term relationship management. No time to even keep you updated. You have to chase them. I recommend you avoid. Do look up a fab guy called Tom Collier, currently with Emil Thomas whose outlook is to get you where you want to be, whether residential or commercial finance.