Absolutely useless. I have used Lloydsdirect for a couple of years without any problems. Then suddenly a few months ago started getting stock issues. Bur more recently the communication between the surgery and Lloydsdirect has been questionable/bad. Over the last 4 months 3 of my 4 prescription requests were only processed after manual intervention. LLoydsdirect has a fundamental problem. From a business perspective it is terminal, fix it or die. Resolving issues with the customer care representatives has been difficult but the latest interaction was shocking. I won't embarrass her by leaving her name online but the dialogue was disgraceful. However this won't be an issue for me because I'm gone !!!!