Once again I waited for Lloyds in Park Avenue, Northampton to text me to say my prescription was ready to collect. Two days after it should have been ready I phoned them. I was verbally abused by the woman who answered the phone because I said that I thought 4 days to fill a regular prescription was unacceptable and it had been sent electronically by my surgery. I was told in a very aggressive manner, "Do not argue with me Mrs. T-----". I phoned customer complaints and listened to the usual excuses, how busy they are, blah blah blah. The complaint is supposed to be passed to the regional manager but I won't be told what they have done about it. I went into the pharmacy this morning at 10.30am to pick up prescription which they had very generously finally filled. I was the only customer there, they ignored me for at least 5 minutes, didn't even acknowledge me. There are about 8 staff members and only one who is pleasant, the rest are ignorant and downright rude. This is the only pharmacy within easy reach so I will have to continue to use it.