I bought a 3meter parasol. When it arrived the box was battered and had been opened as there was a new line of staples up the full length of the box. When we put it up we could see that the pole was dented and scratched. It obviously was a used returned item so therefore secondhand, not impressed. If I had bought it from B&Q I would have returned it to the store. This was a very large parcel and unfortunately buying online you have the inconvenience of packing it and then parcel it back to Living and Home. (Very inconvenient) good way of them getting rid of used items. I will buy straight from a high street store in the future even if it costs more. This item should have been checked over before being sent out