Mr and Mrs
Having researched on the internet a bed frame that would be as minimalist as possible in white and with solid company reviews we decided to buy the Platform double bed frame from Litvinoff and Fawcett. We ordered and paid but glitches in the process started to appear. The bed wasn't going to be ready by the agreed date and the arranged dates for collection were not possible as the workshop was going to be closed. The telephone calls and emails continued and in the end the company agreed to rush it through for the original completion date and eventually we were able to collect (as previously advised) on a Sunday. However the attitude of Julian left a lot to be desired. We were made to feel that we were a terrible inconvenience, hadn't spent enough and that he (Julian) had far more important things to deal with. Once unpacked the solid white finish chosen as an optional extra cost proved to be anything but a solid white finish. The paint cover was inconsistent with knots and the pine substrate clearly showing through. Only parts of the frame and legs were painted. The company again made us feel a terrible nuisance. 'If the finish really bothers you that much you can bring it in and we'll do it again....we don't do refunds!' The onus to return for a respray and recollect was our responsibility. W cannot comment on the quality of the carpentry construction as it is yet to be assembled but irrespective of this I would never buy from Litvinoff and Fawcett again.
4 years ago

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