My first order - possibly my last! Placed the order before Noon - missed next day delivery with no notification and when queried there was every attempt made to blame the courier when clearly through conversation the problem was in despatch! [unless there was a stock or stock allocation issue] Delivery made this morning and no have to commit to filling out a form and taking photographs of damaged products / poor packaging & what I suspect are a replacement product as the quality is so poor - a super white faced mount board with black core that looks a mottled grey as the white face looks so thin it shows the black surface PLUS there are dirty marks on the surface - brown dusty …. either feet or hand marks or ?? Totally unacceptable! I can go to a local major retailer of "average / basic" quality boards who manage to ship them to store, unpackage them and put them on display and let customers handle them and then me buy and transport home with less damage. This is my first Lion order and am wholly unimpressed to the point that in an emergency I purchased a sheet of mountboard from a local framing house, paid less for it and was better quality ~ maybe I should strike a deal there or checkout his supplier! [Photos of damage to be sent ASAP]