The 'Poor' rating reflects [as far as I can tell] the carrier rather than Lion, but there was no other way to draw this to your attention. We eventually received our goods on the 9th having been promised them on either the 5/6th. We had to make a number of phone calls to both Tuffnells and Lion as no one from either company had contacted us about the issues. I have taken photos of the condition of the packaging, which I can send if you need to see them. The contents were intact, but the only information we received was that paint had been spilled on the package and they were not prepared to transport it until it was dry in case it damaged other consignments on the van.