We had what amounted to a big order from Lion. We had dealt with them many times before and had always been pleased with service and back up. We had no intention of getting in to framing but like most of the planet Covid changed our direction and we had no alternative. We experienced above and beyond help from Lion and as we progressed pretty much making it up as we went along they helped us greatly. We needed to upgrade and just as we had 'boom' along came an unforeseen situation that caused both ourselves and Lion an issue and then some. After a couple of hairy days we had a conversation with Shane and explained the situation. After picking himself up we discussed things like adults and we both agreed on a path forward. I know this all sounds a bit vague but there was a health issue and that's all I can say on that. Anyway the crux of the review is this. We hit a hard bump on the road and Shane stuck with us, no shouting no panic just above and beyond service and after much sweat the situation was resolved for both parties. Oh and Will helped also ;) I can't tell you what to do or where to go for framing supplies etc but what I can tell you is this is my destination simply because in this day and age of cut throat do anything to get the deal type of industry it's reassuring to know that we're all just people trying to walk each other a little further up the road and it's greatly appreciated when others share the same view. Cheers Shane (and will)