Once again, you were let down by the delivery company, this has happened before. On the day of delivery there was someone home to receive the parcel. I was informed that no-one was there by the delivery company. The e-mail stated that they would try again the following day but I then received an e-mail to say they couldn't deliver as the driver ran out of time. Yesterday I called Lion, very helpful customer services person. She confirmed that the parcel had been returned to Lion and she put it on an overnight again. As I type this it has not yet arrived (11a.m.). The delivery address is Kidderminster, not a great distance from you. I can't complete the delivery options below as I've not received the order yet. However, my rating below for Lion is based upon my experiences prior to the delivery process.