Started well with helpful customer service but had problems ordering on line so phoned and was able to place and pay for my orderl. The initial telephone contact is prompt but getting to the right person is not good so on 1 call I waited 30 mins for a return call.before trying again.. However couple days later got a phone call saying 1 of the blinds was discontinued yet it was still on the website! They would send samples but then I got email saying my whole order had been refunded. At this point I gave up and have gone elsewhere. I am waiting for my refund.