Nightmare. My order wasn't standard so I called as soon as I placed it to check that they were able to manufacture what I needed, I was assured there would be no problem. My order arrived, the blinds were lovely but not what I requested however the issue could be easily remedied with more chain. I contacted them and they said they'd sort it. I was happy with the service from Jake so placed a second order for more blinds, including blinds for my elderly mother. The second set arrived, all looking beautiful however one set was sewn instead of pressed/ welded like all the others. Also, incorrect again. Normally, I wouldn't fuss but the quality of the sewing was shocking so I contacted them and asked for the sewn set to be re-made (pressed/ welded) to match the rest. Unfortunately, I was then told that some of my chosen fabric was not suitable for welding and would come apart over time so needed to be sewn. This now meant that the all my blinds (some hanging in my windows by this point) needed to be re-made. After much back and forth (and the implication that this mess was my own fault for having a non-standard order- even though they assured me they could do it), I asked Jake to refund the section of my order that they acknowledged was faulty and I would go elsewhere as so much had gone wrong. Jake refused to refund unless I returned the faulty blinds which I have done. I have sent photos, proof of collection and still heard nothing on the whereabouts of my refund, despite emailing them. I am now hundreds of pounds out of pocket, struggling to get replacements before Christmas and living in a fishbowl in the meantime. My house now looks like something off the Shameless set and the family can't get changed in their rooms without flashing our 'goods' to the world. I know Christmas is the time for sharing but I'm not sure this is how it is meant to be. If you have standard blind order, I'm sure they're great. If you need something slightly out of the norm or you need money back, I wish you all the luck in the world. Merry Christmas, Kelly The Goldfish