David
I wanted to purchase some blackout blinds for 2 Keylite windows. As the frames are considered 'custom', I was unsure what to order from the website so emailed in. Based on the recommendation from a customer service agent I was assured my purchases would fit. When I had a secondary query via email, I was then told by a different customer service agent that the blinds purchased would not fit and so I was promptly refunded. Unfortunately, I am still without any blinds. I do think the website is misleading or staff are misleading customers as instructional videos on your website indicate your blinds will fit Keylite's wooden frames but I was told by the second agent they would not and should purchase directly from Keylite. This is not the best option for me as the blinds I need are over £100 each, whereas yours were £32.71 each.
1 year ago
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