My elderly mother had the personal alarm service but having recently taken over her finances I have found that LifeConnect24 have been charging her for three years for the more expensive fall detector service. I was offered no refund or apology. My Mother recently had to go into Care so I have ended her contract which still had 10 months remaining. Again, no refund given, so we are paying for 10 months service that will never be used. My advice to anyone is to make sure you only pay monthly rather than annually because you won't get any money back. Also make sure you cancel your standing order with the bank as they won't do that for you. They are happy to sign you up but are very mean spirited when it comes to ending your contract.