I'm writing this on behalf of my Dad. I was familiar with Life Connect24 having had it for my mum. It was easy to set up. I was able to discuss the options and chose one with the Falls option. It was delivered to my house the next day. It was well packaged and easy to set up. I was able to add myself as an emergency contact at the time and then other family members later by calling up. Despite his objections before I got it, my Dad is happily wearing the pendent and hasn't mentioned the LifeConnect since. Hopefully he never has to use it but at least his family has peace of mind.