Ordered a hamper to go out for a friends birthday in Belgium. I knew it was leaving it late as post probably delayed, but it took over a week for it even to be prepared and shipped. No update, no info on a delay, nothing. When the order was placed, we noticed that we had not put who it was from in the message, so replied to 'Jonathan' who the confirmation email came from to ask it our names could be added to the message. No answer, no info and it was not done either. So in a delay in shipping of over a week, 'Jonathan' was incapable of adding a few words to the message or any sort of communication related to it. Very poor show, maybe a lesson in customer relations is needed. Even this questionnaire is incorrect, i can either reply as anonymous or as the person we sent the hamper to who does not know about the points above.