Hey everyone, Like to know just me had bad experiance with the agency maintenance? I did reported a boiler problem,wich hasn't solve yet. The officers and the engineers are kind persons,the first time I called them,they took me an engineer will check it. He did it some days later,and tell me,the agency will inform the landlord or landlady,then they get in contact with me what the next step and when/how it to do. They never call me back,some weeks later did contact them again,sent emails too,and happened nothing more. At moment did checked an another engineer,but the problem still waiting for solve it. Coming the winter,the morning and evening time is cold especially in this low insulated flats,and still just waiting to them,when will fix the problem,what will says the flat owner. Looks like nobody communicate eachother,who get my call,don't know my problem,so slow and hard to do anything with them. Maybe next year they will do something? Sure they will say very sorry,apologise for this circusments,but with this things the flat not will be worm. Maybe I am too patient that waiting over on half year to them to fix the problem. If somebody can give me an advise how can do better,or where can I ask help to this problem, or how they will do compare me,lower payment or do not pay rent still the problem isn't fixed? If you know any help to me,please send an email : simpure@yahoo.co.uk Hope the other tenants not have so bad experience with them. Best regards, Daniel