The service I received from Outdoor 365 when purchasing my Ledlenser torch was excellent. Service was very prompt and the product came well packaged. Everything that I was expecting came and worked. The only thing that I could criticise the product on was instructions on how to use it. They are not clear and really need some work on them to make them more understandable. I consider myself reasonably savvy with technology but I have to admit I struggled with them. Having paid well over £100 for this torch I would have expected better. The torch itself is amazing and the first rechargeable one from the Ledlenser range that I have had. Light output is amazing and focus through to flood is smooth. There are various output levels that can be used and the 1400 short boost just makes daylight look an idiot! I am impressed with what is included in the package and would recommend the torch to anyone looking for a Ledlenser torch with a reasonably high output at a sensible price. If only the instructions could be made more understandable it would have been the complete package and had five stars from myself.