RIPPED OFF, ORDER ELSEWHERE!! Leader Floors will rip you off, they are by far the worst company I have ever ordered from. Here’s why: - Premium price for cheap laminate flooring - Ordered a white floor but it was grey, looked nothing like what was advertised on their website - Took 3 working days and two email chasers to request a refund. I was provided with two RMA numbers (shows they don’t have a clue what they’re doing operationally) - Was advised they’d collect the return for £50! Delivery was £30 for 3 boxes (very expensive) - I opted to use my own courier and packaged the floor more than sufficiently. DPD delivered the return successfully and shared a picture of the box with no damage. 1 week and two email chasers later I get a response saying all three boxes are damaged so they won’t refund and I have 14 days to collect before they dispose. They share 2 pictures, one where all three boxes have been ripped open and the floor damaged (no way the floor boxes would have been damaged in transit), then one of the inside of the boxes with most of the bubble wrap removed showing no damage! - I have tried to dispute this, but my email to help@leadergroup.co.uk now bounces, so I’ve clearly been blocked. I have emailed other email addresses from the website but have yet to receive a response - Worth noting, they’ll happily be personable and share their names during email comms but the moment they deliver bad news they’ll use ‘Customer Success Team’ so there is no accountability. The moment I requested a refund and was told the floor could be collected for £50, I thought this wasn’t going to end well and had a bad feeling they’d damage the floor the moment it arrived back, it’s almost too easy and no liability on them. How can anybody justify paying £30 delivery and then £50 collection for a floor that cost £100?! So, do yourself a favour and order your floor from a reputable company that cares about their customers.