I was trying to locate a jacket that was unavailable in my local Laura Ashley store. I had to ask my local store if the jacket was available in any other LA store. All other high street stores you are able to look online yourself to see availability and yes I am aware it is only a rough guide as stock moves fast!!! Having located the jacket in a store not local to me I requested that it be posted to me - supposedly one of the benefits of being Gold card customer! I was informed this was not possible as there was no way of the store taking payment. Absolutely ludicrous!. No wonder LA is struggling and you will not continue to function if this is how you operate. You are moving backwards not forward. Shame on you LA. I will not be shopping in your store again. MOVE WITH THE TIMES